Many people have questions regarding there autobody needs. Stavros
Autobody prides itself on it customer service. For your convenience
we have provided you with a list of some of the most frequently asked
questions in the autobody business. Take a look at the questions and
let us know if you have a question that isn't answered here.
do I get my claim number?
A claim number will be issued to you by your insurance company when
you report your accident. Bring this number with you to Stavros Auto
Body. back to top
Will my parts be
ready when I bring my vehicle in for repair?
Parts are ordered when the estimate is performed
and signed for your acceptance. When the parts arrive, we will schedule
your vehicle in for repairs. back
How should I care
for my new paint job?
While the paint is still fresh (first 60 days) avoid
parking your vehicle anywhere that substances could come in contact
with it. This includes under trees, where bird droppings or sap could
fall on the new paint. If droppings, sap, or bug splatters do get on
your vehicle, they should be washed off as soon as possible due to their
acidic effect. Be careful when adding fluids (gas, oil, etc.) to your
vehicle. The chemicals in the fluids could damage the new paint. Do
not use a scraper on any of the paint. When washing your vehicle within
the first 60 days, do not use a commercial car wash. Their equipment
can cause damage. Using a mild car wash soap (NOT household detergent)
and clean fresh water, hand-wash your vehicle with a clean soft wash
mit or sponge. Make sure your vehicle’s surface is cool to the
touch and is in the shade to avoid water spots. Waxing is not recommended
within these first 60 days, but should become a regular part of your
vehicle maintenance after this period. We suggest waxing your vehicle
at least 3 times a year. back to
Do I have to
pay a deductible?
Check your insurance policy or contact your insurance
agent. Deductible amounts are generally determined when you purchase
your insurance policy, depending on the type of collision coverage.
Collision coverage usually requires a deductible only if you were at
fault. Fault is determined by your insurance company based on your account
of the accident and by the accident report filed by the police department.
If there is a deductible to be paid, it is due when you pick up your
vehicle, made payable to Stavros Auto Body. back
Are you open
Our repair shop itself is closed on weekends. However,
if it is impossible for you to pick up your vehicle during the week,
a Saturday pick-up is available by appointment. back
Can I have
other work performed to my car while it is at the body shop?
Absolutely. This is probably the best time to have
additional work done, due to the fact that the work can be combined
at a lesser cost. Just let us know what you need done and Stavros Auto
Body will accommodate your needs. back
When you purchased your insurance policy, you may
have opted for rental car coverage that will pay for your rental. Regardless,
we work with several car rental facilities in Vancouver and can have
your rental delivered to the shop for your convenience. back
does frame damage have on my vehicles repairs?
Frame damage can be returned to original factory
specifications using our computerized frame machines and technicians
that have been trained to use that equipment. back
Can you match
my paint color?
Each and every vehicle color is individually matched
by our computerized paint system and skilled technicians so that Stavros
Auto Body can guarantee a complete paint match. Our computerized paint
system and experienced technicians allow us to make this guarantee.
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How will I know when my car is ready?
You will be contacted by phone when your repairs
are done. back to top
as a Total Loss?
The insurance companies designate a vehicle a total
loss only when the cost of repairs exceeds a percentage of the vehicles
determined value. back to top
What forms of
payment do you accept?
The easiest and most convenient way to pay for your
portion of the repairs to your vehicle is with a major credit card.
We accept Visa, Mastercard, & Interact. We also except bank Money
Orders or Bank Drafts. back to top